Your Health & Safety
At Carnegie Museum of Art, we are committed to the safety of our staff and volunteers and all who visit. Our visitor guidelines are designed to help keep everyone safe while you enjoy your experience.
Before You Arrive at the Museum
Visitors should consider the following:
- Have you or anyone in your group been in close contact with a confirmed case of COVID-19?
- Are you or anyone in your group experiencing a cough, shortness of breath/difficulty breathing, chills, sore throat, or new or recent loss of taste or smell?
- Do you or anyone in your group have a temperature of 100.4ºF / 38ºC or greater?
- If you or anyone in your group answers “yes” to any of these questions on the day of your visit, we respectfully ask that you DO NOT attend the museums for the safety of all.
Upon Your Arrival at the Museum
- You and everyone in your group will be required to wear face masks that cover your nose and mouth at all times.
- You will each be asked if you have any of the COVID-19 symptoms, which will be listed on nearby signage. If you or anyone in your party answers “yes” to any of the symptom screening questions, you will be respectfully asked to visit at another time for the safety of all.
- You and everyone in your group will undergo temperature checks using a touchless thermometer. If a temperature registers 100.4ºF / 38ºC or greater, you can request a second temperature check.
Note: If both readings show a temperature of 100.4ºF / 38ºC or greater or any visitor declines the temperature screen or to wear a face mask, that visitor will be asked to visit at another time.
All Visitors Must Reserve a Timed Ticket
For your safety and comfort, we’re limiting admissions to our museums through timed ticketing so that the number of visitors will never exceed 15% of building capacity at any given time. Members must also reserve their free timed tickets in advance.
We’re All Wearing Masks
Visitors age 2 years and over are required to wear masks or other close-fitting face coverings over the nose and mouth. Museum staff and volunteers will be wearing masks, too. We follow this important updated PA Department of Health guideline to protect ourselves and each other. Visitors who, for medical reasons, cannot wear a mask or other close-fitting face covering may instead wear a plastic face shield that covers the nose and mouth, extends below the chin and to the ears, and leaves no exposed gap between the forehead and the shield’s headpiece. In all circumstances, an appropriate face covering of some kind is now required of all our visitors. If you have questions, please call and speak with a Visitor Services representative at 412.622.3131. If you are unable to wear a face mask or a face shield, we invite you to explore our virtual offerings until the time comes when mask-wearing is no longer required.
Please note: Carnegie Museums reserves the right to require that visitors who do not follow posted safety guidelines or instructions from our staff leave the premises. Failure to comply with this policy or rude or aggressive behavior will not be tolerated. Please see our Visitor Conduct Policy for more information.
Let’s Maintain a Safe Distance
When you visit the museum, you’ll see signs reminding you to maintain a safe social distance. Please follow these and other directional signs and remember to give everyone enough space—at least six feet between your group and others around you!
Keep Your Hands Clean
Please plan to wash your hands often and make good use of the many hand-sanitizer dispensers that you’ll find throughout our museum spaces. We are regularly disinfecting common touch points and using enhancing cleaning procedures throughout our facilities.
Designated Hours for High-Risk Visitors
If you consider yourself high-risk due to age (65+) or a medical condition, we have designated a time for you to visit: Wednesdays, 10 a.m.-noon.
Carnegie Museum of Art has always been concerned about the air quality in our galleries for guest comfort and the care of our collections and exhibits. The quality of the air circulating in our facilities is even more important during the current pandemic. One of the facilities team’s top priorities is to monitor all HVAC systems, regularly checking all air filters in our buildings to ensure they are functioning correctly. Our facilities team has also increased the amount of outdoor air introduced into all ventilated areas by up to 15%, which further improves ventilation in our office and gallery spaces. The exceptions are certain climate-controlled art galleries and collection-storage areas. We are also periodically spraying air filters with an anti-microbial viricide to ensure that circulated air in our buildings is sanitized before it is blown into office and non-art gallery spaces.
Watch Art Cat and Dippy explain the museum health procedures.